Not all products on our website are currently in stock. Items with a pre-order button are not currently available in the warehouse but can be pre-ordered. If the pre-order button is not displayed, the item is available for immediate shipment from our

Not all products on our website are currently in stock. Items with a pre-order button are not currently available in the warehouse but can be pre-ordered. If the pre-order button is not displayed, the item is available for immediate shipment from our warehouse.

Are all products on your site in stock?

We offer a warranty for the following defects:. We do not provide a warranty in case of normal wear and tear, damage due to improper use, or issues arising from alterations.

We offer a warranty for the following defects:<ul><li>Zippers and Buttons: Defects such as broken zippers or loose buttons.</li><li>Seams and Stitches: Frayed seams or loose stitches.</li><li>Color and Material: Abnormal discoloration or material defects.</li><li>Manufacturing Defects: Errors in the construction or finishing of the item.</li></ul>We do not provide a warranty in case of normal wear and tear, damage due to improper use, or issues arising from alterations.

Do you offer a warranty on the products?

InUndies

Products

This is InUndies

Why order from InUndies?

About InUndies

How to create an account?

How do I change my account information?

How can I recover my forgotten password?

How can I change my password?

What happens if I forget my password and don't have access to my email address?

Are my personal details protected?

How can I view my order history?

My InUndies

How do I place an order?

What to do in case of issues while shopping on InUndies?

I have not received a confirmation email for my order.

How can I correct an error that occurred during the ordering process?

Orders

How does the pre-order process work?

What is a pre-order?

Why should I pre-order a product?

Do I have to pay the full amount during the pre-order?

When will I receive my pre-order item?

Is my payment information secure during a pre-order?

Can I change the shipping address or other details after placing a pre-order?

Pre-order

Is it safe to pay on your website?

What payment methods do you offer?

What is the iDEAL payment method?

How does payment with iDEAL work?

What are the characteristics of paying with iDEAL?

What is the credit card as a payment method?

How does paying with a credit card work?

What are the characteristics of paying with a Credit Card?

What is PayPal as a payment method?

What are the characteristics of PayPal?

What is Google Pay as a payment method?

How does paying with Google Pay work?

What are the features of paying with Google Pay?

What is Apple Pay as a payment method?

How does paying with Apple Pay work?     User

Characteristics of paying with Apple Pay

What is Shop Pay as a payment method?

How does paying with Shop Pay work?

What are the characteristics of paying with Shop Pay?

Payment

What is the difference between a discount code and a discount promotion?

How do I redeem my discount code?

Can I use multiple discount codes simultaneously?

How can I check if my discount code is still valid?

Why is my discount code not being accepted?

Can I contact customer service if I have issues with my discount code?

Discount Codes and Promotions

How long does it take for me to receive my order?

Can delays be expected during busy periods, such as holidays?

What are the shipping partners you collaborate with?

Can I choose my own shipping partner?

What are the shipping costs for my order?

How can I track my order with PostNL?

How can I track my order with DHL?

What should I do if my order is not delivered at the expected time?

Can I have my order delivered to a different address?

Can I have my order delivered to a pickup point?

What should I do if I received the wrong item?

What should I do if an item is missing from my order?

Yesterday, I was supposed to receive my order in the mailbox; however, according to DHL, it has been delivered. To my surprise, I see nothing in my mailbox.

The Track & Trace information indicates that PostNL has not yet received the package. What does this mean?

Shipping and Delivery

What is the return policy?

How can I return a product?

What is the deadline for returning a product?

Are there any costs associated with returning a package?

Can I exchange my product for another item?

How long does it take to receive my refund?

Do I need to keep the original packaging for returns?

How can I track the status of my return?

I am returning part of my order, which will bring the total purchase value below €49.95. Will I now have to pay return costs?

Returns and Refunds

How can I add a product to my wishlist?

How can I view products on my wishlist?

What are the benefits of a wishlist?

Wishlist

What are the benefits of subscribing to the newsletter?

How can I sign up for your newsletter?

Do I receive personalized recommendations in the newsletter?

Is my email address shared with third parties?

Newsletter

How can I contact customer service?

What are the opening hours of the customer service?

What is the expected response time to my email to customer service?

What is the expected wait time when contacting customer service by phone?

customer service

How do I file a complaint?

What is the response time for a complaint?

What if my complaint is not resolved to my satisfaction?

complaints

What personal data is collected?

Does InUndies use cookies?

Are my details used for marketing purposes?

Is my payment processed securely?

Privacy and Security